Terms of Service

These terms govern use of the BSBLOps platform. When a club signs up, the person accepting these terms confirms they are authorised to bind that club. Coaches, players and families who use the platform under a club's account are also bound by them.

You are responsible for what happens under your account, including keeping your password secure and making sure the people you grant administrator access to should have it. Tell us promptly if you believe an account has been compromised.

• Paid plans are billed in advance, monthly or annually, at the price shown on the pricing page when you subscribe.
• A free trial gives access to paid features for the stated period. If you do not subscribe by the end of it, the account reverts to the free plan rather than being deleted.
• Subscriptions renew automatically until cancelled. You can cancel at any time; cancellation takes effect at the end of the paid period, and we do not pro-rate partial periods.
• We may change prices with reasonable notice before your next renewal.

Registration fees, installments and tournament commitments your club collects through the platform are processed by Stripe and paid into your club's own Stripe account. Those are transactions between your club and your families: we are not a party to them, we do not hold the funds, and your club is responsible for its own refund policy, its own tax obligations, and for resolving disputes with its families. Stripe's own fees and terms apply to that processing.

Your club's records remain your club's. We do not claim ownership of them, and we use them only to provide the service and as described in our Privacy Policy. You can export your data while your account is active.

You are responsible for having the right to put that information into the platform — including consent from the parents or guardians of the children whose records you hold — and for keeping it accurate.

You agree not to:

• Use the platform to send unsolicited messages to people who have not agreed to hear from your club.
• Attempt to access another organization's data, probe the service for vulnerabilities outside a good-faith disclosure, or interfere with its operation.
• Upload anything unlawful, or anything you do not have the right to share.
• Resell the platform without our written agreement.

We may suspend an account that is causing harm to other users or to the service, and will tell you why.

We work to keep the platform available and to give notice of planned maintenance, but we do not guarantee uninterrupted service. Features may change as the product develops; we will not remove something a club depends on without notice.

SMS is off until someone turns it on. If you enable it in your notification settings and confirm your mobile number, we will text you one-time verification codes and notifications about your own account and the teams you belong to. We do not send marketing texts.

How often you hear from us depends on your own account activity. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help; you can also turn SMS off in your notification settings. Carriers are not liable for delayed or undelivered messages.

You can close your account at any time. We may end this agreement if you materially breach these terms and do not fix it after we ask. After closure we delete or anonymise your data as described in the Privacy Policy, so export anything you want to keep first.

The platform is provided as-is, without warranties beyond those that cannot be excluded by law. To the extent the law allows, our total liability arising out of these terms is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect or consequential loss.

If we change these terms materially, we will tell account administrators before the change takes effect. Questions go to support@bsblops.com.